Introduction
This policy is aimed at our customers, including students, who are delivering/registered on IFA approved qualifications or units who are involved in suspected or actual malpractice/maladministration. It is also for use by our staff to ensure they deal with all malpractice and maladministration investigations in a consistent manner.
Our Responsibility
Our staff is involved in the management, assessment and quality assurance of our qualifications, and our students, are fully aware of the contents of the policy and that our Centre has arrangements in place to prevent and investigate instances of malpractice and maladministration.
A failure to report suspected or actual malpractice/ maladministration cases, or have in place effective arrangements to prevent such cases, may lead to sanctions being imposed in IFA.
Should an investigation be undertaken into our Centre, it is our responsibility to
· Ensure that investigation is carried out by competent investigators who have no personal involvement in the incident
or interest in the outcomes.
· Ensure the investigation is carried out in an effective, prompt and thorough manner and that the investigator(s) look
beyond the immediate reported issues to assure that arrangements at our Centre are appropriate for all qualifications.
· Respond speedily and openly to all requests relating to the allegation and/or investigation.
· Cooperate and ensure that our staff cooperates fully with any investigation and/or request for information.
Examples of Maladministration
The categories listed below are examples of IFA’s staff and student maladministration.
· Persistent failure to adhere to our student registration and certification procedures.
· Persistent failure to adhere to recognition and/or qualification requirements and/or associated actions assigned.
· Late student registrations (both infrequent and persistent).
· Unreasonable delays in responding to official requests and/or communications. Official requests and/or communications must be made in writing via electronic mail or certified post office written mail.
· Inaccurate claim for certificates.
· Late student certification requests (e.g. beyond the certification end date for the
qualification).
· Failure to maintain appropriate auditable records, e.g. certification claims and/or
forgery of evidence.
· Misuse of our logo and trademarks or misrepresentation of IFA’s relationship with other
organizations.
· Poor administration arrangements and/or records.
Examples of Malpractice
The categories listed below are examples of IFA’s staff and student malpractice.
· Denial of access to premises, records, information to legal authorities.
· Deliberate misuse of our logo and trademarks or misrepresentation of IFA’s relationship with other organizations.
· Deliberate failure to carry out internal assessment, internal moderation or internal verification in accordance with the standard qualifications.
· The unauthorized use of inappropriate materials / equipment in assessment settings (e.g. mobile phones)
· A loss, theft of, or a breach of confidentiality in, any assessment materials.
· Insecure storage of assessment materials,
· Inappropriate circulation/distribution of assessment materials,
· Unauthorized amendment, copying or distributing of assessment materials.
· Inappropriate assistance/support to students and staff (e.g. unfairly helping them to pass a unit or qualification)
· Deliberate failure to adhere to, or to circumnavigate, the requirements of our reasonable adjustments and special considerations policy,
· Plagiarism by students/staff
· Copying from another students during assessment or any similar activities.
· Tolerating any form of cheating and collusion by learners/staff
· Personation - assuming the identity of another student or having someone assume their identity during an assessment
· Fraudulent claim for certificates and/or deliberate submission of false information to gain a qualification or unit
· Deliberate failure to adhere to our student registration and certification procedures
· Deliberate failure to maintain appropriate auditable records, e.g. certification claims and/ or forgery of evidence
· Students still working towards qualification after certification claims have been made,
· Selling certificates, assessment details for cash
· Any form of extortion and fraud
· Threatening or abusive behavior that threatens the safety of staff and students and/or is intended to put undue in influence on the outcomes of an assessment/award.
Process for Making an Allegation
Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify International Fitness Alliance. In doing so they should put them in writing/email and enclose appropriate supporting evidence.
All allegations must include (where possible):
· Centre’s name, address and number,
· Student’s name and registration number
· IFA’s staff details (name, job role) if they are involved in the case
· Details of the course/qualification affected or nature of the service affected
· Nature of the suspected or actual malpractice and associated dates
· Details and outcome of any initial investigation carried out by the IFA or anybody else involved in the case, including any mitigating circumstances.
Notifying Relevant Parties
In all cases we will tell the person who made the allegation who will be handling the matter, how they can contact them, what further assistance we may need from them and agree a timetable for feedback
In cases of suspected or actual malpractice or maladministration at a Centre, we will notify the head of our institution (except when the head or management is under investigation; in which case communication will be with your independent
source) that we will be investigating the matter. In the case of student malpractice, IFA will investigate the issue in liaison with our own personnel.
Investigation Timelines and Summary Process
Where possible, IFA aim to complete the investigation within 20 working days of receipt of the allegation. Please note that in some cases the investigation may take longer; for example, if a Centre visit is required. In such instances, we’ll advise all parties concerned of the likely revised timescale.
The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias.
If appropriate, we may find that the complexity of a case or a lack of cooperation from a party means that we are unable to complete an investigation. In such circumstances we will consult the relevant regulatory authority in order to determine how best to progress the matter.
In addition we will ensure all material collected as part of an investigation is kept secure.
Investigation Outcomes
If the investigation confirms that malpractice or maladministration has taken place we will consider what action to take to:
· Minimize the risk to the integrity of students/staff and our management.
· Maintain public confidence
· Discourage others from carrying out similar instances of malpractice or maladministration,
· Ensure there has been no gain from compromising our standards.